At Sharp Prints, we aim for your complete satisfaction. If there’s an issue with the quality of your order, please contact us within 30 days of purchase, we’ll happily remake it at no charge.

Please note: we do not offer any color correction. Files are printed as submitted, so we recommend reviewing your images carefully before ordering. This includes checking resolution, exposure, cropping, text placement, orientation, spelling, and paper or finish selections. Orders altered after delivery are not eligible for refunds or remakes.

Refunds and Returns

Because every order we produce is custom made to your specifications, we do not accept returns. Once an order has been produced, the product cannot be restocked or reused, which makes a traditional return process impractical for both parties.

That said, we stand behind the quality of every order we ship. If you are disappointed with what you receive, reach out to us within 30 days of delivery and we will work with you to make it right. In most cases that means a free remake of your order.

What qualifies for a remake

We will remake your order at no charge if the problem is on our end: a production defect, a color issue on a color-corrected file, damage that occurred during shipping, or a product that arrived in error.

What does not qualify

Remakes are not available for the following situations:

• Files submitted at insufficient resolution for the size ordered
• Incorrect files uploaded by the customer
• Exposure, color, or contrast issues on files submitted under the "print as-is" option (we do not perform color correction)
• Cropping, orientation, spelling, or design errors present in the file at the time of submission
• Orders where the product has been altered after delivery

Please review your files carefully before placing your order. We do not have the ability to preview or correct your files prior to printing.

Specialty items

Metal prints, canvas prints, greeting cards, invitations, headshot and comp cards, and calendars are produced to order and are final sale. These items are not eligible for remakes except in the case of a production or shipping error.

Damaged or lost orders

If your order arrived damaged, email us at help@sharpprints.com with photos of the damage within 30 days of delivery. We may ask you to ship the damaged item back before issuing a remake.

If your order has not arrived, please allow 20 business days from the ship date for Economy Shipping orders and 15 business days for Standard Shipping orders before contacting us.