That's right, we'll foot the bill for getting your film to our lab. Our order form has a USPS Business Reply Label on it that can be cut out and put on your film package. Keep in mind that this type of shipping does not include insurance or tracking and generally takes a week to get to us.

If you need faster service or want extra piece of mind with tracking, we recommend mailing your film USPS Priority, UPS, or FedEx. Our label will not work for these services. 

Our standard process and scan option includes uploaded file delivery via Dropbox. Take care in making sure your email address is correct and legible on the order form. We will send Dropbox email link shortly after your order has been finalized and payment has been processed. You should download and save your completed scan files ASAP, and remember to back them up!

We also offer physical storage media options including discs for $4 and USBs for $10. These are flat fee add-ons to process and scan orders, and must include return shipping. 

We always recommend keeping and properly archiving your negatives - they are the true original photograph and where all the magic of this analog process happens. If you would like your negatives returned simply select any of the return shipping options on the form. If you are having prints or physical storage media made, return shipping will be required and your negatives will be included.  Alternatively, you can choose the No Shipping option for scan and upload or develop only orders. In this case we will hold your negatives for 30 days before they are incinerated. Make sure you are backing up your scan files.

We will always cut and sleeve film unless otherwise directed or if we are unable to navigate frame seperation. 

• 35mm are cut in strips of 4 frames
• 6x4.5 and 6x6 are cut in strips of 3-4 frames
• 6x7 and 6x8 are cut in strips of 2-3 frames
• APS film is rolled back into its canister

We will always scan every frame on a roll of film if there is any trace of an exposure. If you remember taking a photo but do not see the scans, this is likely due to improper exposure settings or camera malfunction. The most common causes are taking photos in inadequate lighting conditions or issues with film loading/advancing.

If you're still confused, give us a call and we can try to troubleshoot with you, sometimes the issue can be gleaned from the negatives. 

We can push or pull your Black & White film at your request. Just let us know how many stops, or what speed you exposed for - there is currently no additional charge for push/pull.

Unfortunately we are unable to push or pull Color C-41 film - our Noritsu processor runs at one speed. 

We do not offer TIFF scans at this time. Our JPG scans are very low compression and translate wonderfully to print and screen - and with proper handling offer a high level of archivability.